How can I book?

You can book online, at our office in Stoneleigh Broadway or call our local reservation team on 01372 610000. We are open 9.00am to 5.00pm Monday to Friday.

Where can I book?

If you prefer to make your booking in person you can do so at our travel shop in Stoneleigh.

Can I reserve a seat?

Yes you can, your chosen seat will be confirmed at the time of booking. In very rare cases we reserve the right to change the seat lay out of the coach, and therefore your seats may slightly change. Please note, in the case of single travellers we reserve the right to re-allocate a single seat in order to try and fill the coach to capacity.

How can I pay?

We accept cash, cheque, most major debit & credit cards (credit cards can only be accepted to pay deposits) and Epsom Explore gift vouchers.

When do I pay?

On Day Excursions we require payment in full at the time of booking. For Coach Holidays we require a deposit of £50 per person or 10% of the overall holiday cost whichever is greater. The balance on your coach holiday is due 8 weeks prior to departure, we advise you of this date on your booking confirmation. On some special interest holidays such as sporting events, cruises and flight holidays the deposit amount may be greater and final payment date may vary.

Do you charge extra for Credit Card payments?

No, however Credit Cards can only be taken for deposit payments on coach holidays.

Will you send me a reminder when my balance is due?

No. Your "Balance Due Date" is printed on your confirmation and invoice. Please note that we do not automatically deduct your balance from your debit/credit card, you will need to contact us again. All balance payments are due eight weeks prior to departure, unless stated otherwise.

What time will I be picked up?

Your pickup time will be confirmed in writing approximately 7-10 days prior to departure. Please note Scotland, Ireland and Continental tours may depart early in the morning due to connecting crossings.

How much luggage can I take?

We ask you to bring no more than one medium-sized suitcase per person. If overnight hotel accommodation is included in your holiday we recommend you take an overnight bag with you. We will provide luggage labels with your travel tickets & pick up times so that your luggage can be quickly and clearly identified.

Am I able to bring a wheelchair or mobility scooter?

For passengers with mobility problems we are happy to carry fold away walking aids and wheelchairs. Please advise us of this at the time of booking. We may carry lightweight 3 wheeler electric mobility scooters, this is subject to space and the management’s discretion. The scooter must be demountable and the owner / travelling companion must be able to load and unload the scooter from the coach without assistance from the driver, this is due to health & safety concerns. As an alternative you may be able to hire a scooter in resort, we may be able to assist with this. We may charge a supplement for under occupancy of a taxi.

What facilities will my tour coach have?

All of our tour coaches offer toilet / washroom, reclining seats, air conditioning, DVD/CD/PA. Your coach will make regular comfort stops throughout your journey.

Can I make special requests for the hotel?

Yes you can, however they are not guaranteed. We will pass on any reasonable request you make to the accommodation provider before you travel. Please note that our accommodation providers always try their best to accommodate special requests, however in some cases it is not possible and we may be unable to advise you of this before you travel.

Do single passengers have to pay a supplement?

We strive to offer as many holidays as possible without a supplement charge for single rooms. On occasion, sadly this is not possible and therefore a single supplement must be charged, however where a supplement is not charged this benefit is passed to you. Any single supplement charge is clearly displayed in our brochure.

Do I need a passport?

A full valid British passport is required for all European tours. For holidays visiting the Isle of Man or Ireland you are required to have valid official photo ID (such as a driver’s licence, passport or bus pass).

Is smoking or drinking alcohol permitted on the coach?

We regret that passengers may not smoke or consume alcohol while on the coach. We reserve the right to ask passengers to leave the coach / holiday if passengers are found to be doing either & are causing a nuisance, embarrassment or distress to fellow passengers.

Can I cancel my holiday?

Your holiday can be cancelled by putting your request in writing to our office. We can only accept written cancellation from the lead name and the date of cancellation will be the date the letter is received. For full details see our Booking Terms & Conditions.

How can I make a complaint?

If you have any complaints during your holiday, please inform your tour manager or the hotel staff who will do their utmost to immediately resolve any issues. On your return if you would like to make a complaint please write to at: Customer Services, Epsom Explore, 7 The Broadway, Stoneleigh, Epsom, Surrey KT17 2JA.

Can I get further assistance during my holiday?

Yes you can, you can contact our office during opening hours and we will be happy to assist you.

Is the price shown per person?

Yes it is and it is based on 2 people sharing, unless stated otherwise.

Can I purchase Gift Vouchers?

Yes, Gift Vouchers are available and can be redeemed against any of our day excursions or tours. They are valid for 12 months from the date of purchase.

Coming soon.